Shipping & Returns

Shipping Policy

1. Shipping Time and Processing Time:

Your orders are usually processed and shipped within 5-7 business days. No transactions are made on weekends and holidays.
2. Shipping Fees:

Shipping costs are fixed and may be free after a certain orders. Shipping charges are stated on the order's payment page.
3. Cargo Company:

We ship our orders via USPS or FEDEX. A shipping tracking number will be provided and you will be able to use it to track the status of your shipment.
4. International Shipping:

We offer international transportation services. International shipping costs and delivery times may vary depending on the shipment's destination country and region.
5. Delivery Address:

Please make sure you provide your correct and complete shipping address. We cannot be held responsible for delays or delivery issues due to incorrect or incomplete addresses.
6. Delivery Problems:

If there is any delivery issue or damage to your order, please contact us immediately. We will do our best to solve the problems as soon as possible.
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7. For Your Questions:

If you have any questions or concerns, please feel free to contact us. Our customer service team will be happy to assist you.
This shipping policy applies to all products provided by PINKSAGI and may be changed or updated at any time.

Return & Exchange Policy

1. Return Process and Conditions:

Customer satisfaction is our priority. If you are not satisfied with the product you received, you can contact us within 30 days to return it. The products to be returned must be unused, with tags still attached and in their original packaging.
2. Refund Request:

For the return process, please contact us and specify your order number, the products you want to return and the reason for the return. Our customer service team will give you the necessary instructions.
3. Return Shipping:

Return shipping fees are the responsibility of the customer. However, in cases where the product is defective or shipped in error, we will cover the return shipping costs.
4. Return Process:

After we receive our returned products, we will process the refund as soon as possible. The refund amount will be credited to your account within 5-7 business days depending on your payment method.
5. Return Issues:

If you have any problems with the return process, please contact us. We will do our best to ensure customer satisfaction.
6. Contact Information:

For return requests or other questions, please contact PINKSAGI customer service team. Our contact information is on our website.
This return policy applies to all products provided by PINKSAGI and may be changed or updated at any time.